Cancellation & Refund Policy
Because fresh flowers, cakes, and gourmet hampers are perishable goods, our cancellation and refund processes are structured to guarantee recipient freshness while ensuring fairness to customers.
1. Order Cancellation Guidelines
- Scheduled Deliveries: Free cancellation with a 100% full refund if requested at least 24 hours prior to the delivery slot.
- Same-Day Orders: Cancellations permitted within 30 minutes of order placement provided arrangement crafting has not commenced.
- Dispatched orders are non-cancellable.
2. Quality Issues & Replacement Guarantee
- If an order arrives wilted, damaged, or defective, contact us within 4 hours of delivery via WhatsApp (+91 93354 01435) or email ([email protected]) with clear photos of the delivered parcel.
- Upon quick inspection, we will arrange a free immediate replacement or issue a full refund.
3. Refund Timelines
- Refunds are processed within 24 hours of approval.
- UPI & Wallets: 24-48 hours.
- Credit/Debit Cards & Net Banking: 5-7 working days.